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Duration: 1-day

Location: inhouse, online or at our UK locations

What you will learn

There are two Outlook courses, introduction and advanced. This introduction course demonstrates how to send messages with added email options applied. Quickly file messages away for safe keeping. Enter calendar appointments and check people’s schedules to organise meetings. Create a contacts list and manage your daily tasks.

This course is intended for users who need to get to grips with the essentials of Microsoft Outlook and because of the useful shortcuts, it’s also suitable for those who are self-taught


No previous experience of using Outlook is required before attending this course.

Course outline

Getting Started

  • Using the reading pane
  • Using the folder pane
  • Changing inbox views
  • Managing the to-do bar

Emailing messages

  • Replying to and forwarding messages
  • Adding message options
  • Attaching files to an email message
  • Opening and saving attachments
  • Creating message signatures

Outlook Folders

  • Creating and managing folders
  • Moving messages into folders
  • Adding folders to favourites
  • Using search folder
  • Always move messages in conversation
  • Automatically move messages with rules

Managing Messages

  • Using instant search
  • Finding messages by criteria
  • Group and sort messages
  • Categorising messages
  • Adding message follow up flags
  • Filter messages with the people pane

Using Auto Reply

  • Reply to messages while your away
  • Manage auto reply settings
  • Applying rules to auto reply

Outlook Calendars

  • Adding and editing appointments
  • Adding calendar reminders
  • Moving and copying appointments
  • All day events
  • Recurring appointments
  • Sharing your calendar
  • Opening another user’s calendar

Planning a Meeting

  • Arranging meetings
  • Inviting attendees to meetings
  • Responding to meeting invites

Outlook Contacts

  • Creating and editing a contact
  • Saving emails as contacts
  • Finding contacts
  • Sending messages to contacts
  • Creating contact groups

Adding Tasks

  • Creating and editing tasks
  • Completing tasks
  • Assigning a task to another user
  • Responding to a task request


  • Creating and editing notes
  • Emailing notes
  • Sticking notes on your desktop


  • Printing messages
  • Printing calendars
  • Printing contacts